Working Hours
  • Mon 7:30AM - 6:00PM
    Tue 7:30AM - 6:00PM
  • Wed 7:30AM - 6:00PM
    Thu 7:30AM - 6:00PM
  • Fri 7:30AM - 6:00PM
    Sat Closed
  • Sun Closed
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CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your technician.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


What Our Customers Are Saying

This is the first time an auto service shop has earned my trust in over 20 years. I've taken both of my cars to them over the past 4 years and they have ALWAYS been up-front and honest with me... even when the RIGHT thing to do doesn't make them any money. One of my cars recently had a catastrophic failure and Giddeons diagnosed and gave me the bad news. Due to the significant cost I took the car to another shop for a second opinion which (no surprise to me) confirmed what Giddeons told me. Giddeons did a great job getting the car back on the road again and I'm still happy to call them my trusted auto shop.


-Ken E.

They take very good care of our cars and are reasonable on their prices. They also turn them around pretty fast if we book an appointment.


-Renee M.

I've never taken any of my cars anywhere else. Honest service and really good people who are genuinely always there to help.


-Kylee W.

Really nice place! The person who rung me up was very polite. I went in for a tire rotation which was 20 bucks. I decided to wait inside and to my surprise the waiting area/pay area was very nice and classy. Would recommend this shop.


-Sonny D.

Technology (google) helped me find this place but amazing service keeps me coming back year after year. In the 4 years I have lived in Woodstock I have brought all 5 of the family cars here with issues from tire alignment to cracked cylinders. They always approach the solution with my budget and the safety of my family in mind.


-Darryl S.

I was in the process of searching for a "new" used vehicle, and I would have Giddeons do the inspections (They would do a basic inspection first where they wouldn't charge me if the vehicle wasn't in good enough condition to continue to be inspected... Happened every time except twice). They treated the process as if they were the ones buying the vehicle. I must have called them a hundred times with questions I had about vehicles, and they never got frustrated with me. Without Giddeons I wouldn't have found a vehicle in nearly as good of condition as the one I'm driving now. If you're looking for a mechanic go to Giddeons. They won't let you down. Thanks again for going above and beyond for me!


-Joseph B.
  • ACDelco
  • ASE (Automotive Service Excellence)
  • Interstate Batteries
  • Mopar
  • KYB Shocks
  • Motorcraft
  • Car Care Aware
  • Call Us For Service: 678-494-6473