Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 678-494-6473 or make an appointment online!
This is the first time an auto service shop has earned my trust in over 20 years. I've taken both of my cars to them over the past 4 years and they have ALWAYS been up-front and honest with me... even when the RIGHT thing to do doesn't make them any money. One of my cars recently had a catastrophic failure and Giddeons diagnosed and gave me the bad news. Due to the significant cost I took the car to another shop for a second opinion which (no surprise to me) confirmed what Giddeons told me. Giddeons did a great job getting the car back on the road again and I'm still happy to call them my trusted auto shop.
They take very good care of our cars and are reasonable on their prices. They also turn them around pretty fast if we book an appointment.
I've never taken any of my cars anywhere else. Honest service and really good people who are genuinely always there to help.
Really nice place! The person who rung me up was very polite. I went in for a tire rotation which was 20 bucks. I decided to wait inside and to my surprise the waiting area/pay area was very nice and classy. Would recommend this shop.
Technology (google) helped me find this place but amazing service keeps me coming back year after year. In the 4 years I have lived in Woodstock I have brought all 5 of the family cars here with issues from tire alignment to cracked cylinders. They always approach the solution with my budget and the safety of my family in mind.
I was in the process of searching for a "new" used vehicle, and I would have Giddeons do the inspections (They would do a basic inspection first where they wouldn't charge me if the vehicle wasn't in good enough condition to continue to be inspected... Happened every time except twice). They treated the process as if they were the ones buying the vehicle. I must have called them a hundred times with questions I had about vehicles, and they never got frustrated with me. Without Giddeons I wouldn't have found a vehicle in nearly as good of condition as the one I'm driving now. If you're looking for a mechanic go to Giddeons. They won't let you down. Thanks again for going above and beyond for me!