Working Hours
  • Mon 7:30AM - 6:00PM
    Tue 7:30AM - 6:00PM
  • Wed 7:30AM - 6:00PM
    Thu 7:30AM - 6:00PM
  • Fri 7:30AM - 6:00PM
    Sat Closed
  • Sun Closed
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WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 678-494-6473 or make an appointment online!


What Our Customers Are Saying

This is the first time an auto service shop has earned my trust in over 20 years. I've taken both of my cars to them over the past 4 years and they have ALWAYS been up-front and honest with me... even when the RIGHT thing to do doesn't make them any money. One of my cars recently had a catastrophic failure and Giddeons diagnosed and gave me the bad news. Due to the significant cost I took the car to another shop for a second opinion which (no surprise to me) confirmed what Giddeons told me. Giddeons did a great job getting the car back on the road again and I'm still happy to call them my trusted auto shop.


-Ken E.

They take very good care of our cars and are reasonable on their prices. They also turn them around pretty fast if we book an appointment.


-Renee M.

I've never taken any of my cars anywhere else. Honest service and really good people who are genuinely always there to help.


-Kylee W.

Really nice place! The person who rung me up was very polite. I went in for a tire rotation which was 20 bucks. I decided to wait inside and to my surprise the waiting area/pay area was very nice and classy. Would recommend this shop.


-Sonny D.

Technology (google) helped me find this place but amazing service keeps me coming back year after year. In the 4 years I have lived in Woodstock I have brought all 5 of the family cars here with issues from tire alignment to cracked cylinders. They always approach the solution with my budget and the safety of my family in mind.


-Darryl S.

I was in the process of searching for a "new" used vehicle, and I would have Giddeons do the inspections (They would do a basic inspection first where they wouldn't charge me if the vehicle wasn't in good enough condition to continue to be inspected... Happened every time except twice). They treated the process as if they were the ones buying the vehicle. I must have called them a hundred times with questions I had about vehicles, and they never got frustrated with me. Without Giddeons I wouldn't have found a vehicle in nearly as good of condition as the one I'm driving now. If you're looking for a mechanic go to Giddeons. They won't let you down. Thanks again for going above and beyond for me!


-Joseph B.
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  • Call Us For Service: 678-494-6473